Ultrabet Contact and Licence Details 📞
Ultrabet is operated by Bestake Ltd. and holds an Anjouan Gaming (Comoros) licence, which is not valid for the United Kingdom market. Ultrabet has been running since 2018, and the brand does not publish a licence number in the details we reviewed, so there is nothing to look up on a UK register.
Licence and what it means for UK players
Anjouan Gaming is the licensing authority named for the brand. The brand holds no licence valid for the United Kingdom, so it is not regulated by the UK Gambling Commission and UK-style protections do not apply. Complaints cannot be escalated to UK bodies such as the UKGC or IBAS on the strength of this licence.
Data sent between your device and the site is protected with SSL/TLS 256-bit encryption. That secures the connection; it is not a substitute for a local licence.
How to contact support
The channels we can describe are live chat and the on-site contact form, both reached from the brand's own site once you are on it. The brand does not publish a support email address or a phone number, so we list none here, and you should be wary of any address or number presented as official elsewhere.
- Live chat: the quickest route for account and payment questions.
- Contact form: better when you need to attach details or keep a written record.
Response times
Ultrabet does not publish guaranteed response times for live chat or the contact form. When you write in, include your account username, the date of the transaction, and the amount in your account currency. The account can be held in one of 7 currencies, so naming the right one avoids back-and-forth.
Before you contact support
The minimum deposit is not published by the brand, so ask support for the figure before you pay in. The native app is Android only and weighs 3 MB; iPhone users reach the mobile-optimised site instead, so app problems on iOS are a browser matter. Players must be 18+.
Because the licence does not cover the UK, keep screenshots of chats, transactions and the terms you agreed to. A written record is your main tool in any dispute.
If gambling stops being fun, GamCare offers free, confidential support, and you can ask Ultrabet support to close or limit your account at any time.